ZEN Master
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Viewing Existing Incidents
Viewing the Incident Details
Incident Details Graphs View
1min
the graphs view displays on the left pane history graphs that show a graphic display of an objects or multiple objects activity and performance over time data is shown on separate line graphs for each value that is relevant for a type of object on the right is the objects and graphs selection pane, which lists all objects involved in the incident, allowing you to show/hide objects from the graphs and select which graphs to display the graphs display the data at a default time range, however it is possible to modify this time range to receive additional context the screen includes the following elements incident name the name of the incident the name can be edited by default, if the incident was automatically created, the name will include the following structure \<root cause category> \<identifier> root cause notice in case of an auto generated incident, this notice includes the reason for generating the event it includes the following structure the name of the root cause category an indication of the number of components in the network that have experienced error events/unrecovered packets events around the same time the name of the network these objects share impact the number of objects, active broadcasters and client networks involved in the incident date range the date range of the incident modifying the date range can be done by selecting one of the predefined time ranges or by selecting specific start and end dates show/hide legend – shows/hides the legends on graphs columns controls the number of columns used to layout graphs on the page export – exports the incident page content to a pdf file notes – the notes pane allows you to view and add notes to the incident edit – opens a dialog where the name, state (open or closed) and root cause of the incident can be modified revert – resets incident graph selections and date range back to previously saved values save updates incident graph selections and date range history graphs pane docid\ pqktqzmrnm4b43zcnd1is