Zixi Broadcaster/ZEC v18 Docum...
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Zixi Broadcaster User Guide
Broadcaster - Error and Resolu...
"NTP - Failed to Start Service"
4min
error "ntp failed to start service" error issue ntp service failure in zixi broadcaster and zixi edge device (zec) may encounter an issue when attempting to start the ntp (network time protocol) service in zixi broadcaster or zixi edge device (zec) the error message displayed is ntp – failed to start service the ntp service in linux is a daemon responsible for synchronizing the system clock of a computer with a time source server ntp enables devices to maintain accurate and coordinated time over a network, ensuring consistent and reliable operations this error typically arises when the required ntp service is either not installed or not enabled on the linux machine running the zixi broadcaster or zec below are steps to identify and resolve this issue on both ubuntu 22 04 and centos 7 9 linux distributions resolution for linux ubuntu 22 04 check if the ntp service is installed open a linux shell and run the following command to verify the status of the ntp service systemctl status ntp this command will provide information on whether the ntp service is installed and currently running install ntp (if not installed) if the ntp service is not installed, install it by executing the following command sudo apt get install ntp this will download and install the necessary ntp package start ntp service in zixi broadcaster/zec once the ntp package is installed, navigate to the zixi broadcaster or zec management console and attempt to start the ntp service if the installation was successful, the service should start without issues for linux centos 7 9 check and install ntp service in centos 7 9, verify and install the ntp service by running yum install ntp if the ntp service is already installed, this command will notify you if not, it will install the required ntp package start ntp service in zixi broadcaster/zec after installing ntp on centos, revisit the zixi broadcaster or zec management console and try to start the service the issue should be resolved at this point summary the failure to start the ntp service in zixi broadcaster or zixi edge device (zec) often stems from a missing or inactive ntp service on the linux machine by verifying the installation of the ntp package and installing it if necessary, users can resolve this issue and successfully synchronize the system clock for accurate and smooth operations