---
title: Collecting logs for Zixi Support
slug: zixi-broadcaster-zec-current-version/collecting-logs-for-zixi-support
docTags: 
createdAt: 2026-09-30T12:51:52.034Z
---

Follow these steps when Support asks for logs. They take about five minutes and need no restart.

1. **Create a logs folder** inside the Broadcaster's files folder: \<install directory>/files/logs. On Linux, find the install directory with grep PROGPATH= /etc/init.d/zixibc. On Windows the default is C:\Program Files\Zixi\Broadcaster.
2. **Set up logging.** In the Broadcaster web interface, go to **Settings, Logging**. Set **Path** to the logs folder, **General Level** to Warning (or the level Support asks for), **Max log files** to 10 and **Max log file size** to 1024. Click **Apply**. Streams are not interrupted.
3. **Wait for the problem to happen again**, and note the time in UTC.
4. **Download the logs.** Open the logs folder from the Broadcaster's Files page and download the Broadcaster\_\<date>\_\<time>.log files that cover that time. Also export the Event Log (see [Viewing Events Log](docId:0-ywy5znrAnPqynE_Yc9w)).
5. **Send them to Support** with the UTC time and the names of the affected streams.
6. **Set the level back** to what it was, once Support has what it needs.

For what each setting does, and why Path should never be left empty, see [Logging](docId\:sehBdsUdpUMA31Yoftio2).