---
title: Logging in to ZEN Master
slug: zen-master/logging-in-to-zen-master
docTags: 
createdAt: 2024-12-27T15:21:09.777Z
---

**To login to ZEN Master:**

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In your web browser, navigate to: https\://\<customer\_id>.zen.zixi.com. A user authentication window opens. If your account is configured for SSO, then the Sign-in screen offers the option to either sign in through your SSO account or using ZEN Master credentials.

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Once your email has been associated with an SSO account you are no longer able to login to that account using ZEN Master credential.
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To sign in using an SSO provider, click on the blue bar for the desired provider and follow the procedures for signing in using that service.

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The first time that you sign in using an SSO provider you will need to activate the account using your existing credentials for that provider.
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To sign in using ZEN Master credentials,

- Click **Sign In with ZEN Master credentials**.
  The ZEN Master sign in window is displayed



::Image[]{src="https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/3F8oae9nJWZ07Tf8ka_m-_image.png" size="36" width="356" height="352" position="flex-start" showCaption="false"}

- In the **Email** field, enter your email address.
- In the **Password** field, enter the password that you received from your Zixi representative.
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Click **Login**.

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If you forgot your password, you can generate a new password by clicking **Forgot Password? > Send Email**.
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