Intermittent frozen video/silent audio errors

error you are seeing intermittent frozen video & silent audio errors you are not seeing any issues on the source itself at origin issue there could be several aspects here to investigate initially see if the source is showing correlating network spikes or cc errrors at these times, if so this is related to network fluctuations raising the latency can help mitigate these fluctuations if the network is looking clean but you are still experiencing these hits, check the max bitrate and dejitter values on the stream as they may need increasing see here for details regarding max bitrate https //docs zixi com/zen master/high max bitrate configuration https //docs zixi com/zen master/high max bitrate configuration also check your dejitter buffer settings resolution dejitter buffer impact the broadcaster with the lower dejitter buffer setting doesn't have enough buffering capacity to smooth out network jitter spikes when packets arrive late or out of order, the smaller buffer runs dry, causing the decoder to stall hence frozen video the "silent audio" suggests the audio decoder is also starving for packets during these events max bitrate setting if the actual source bitrate occasionally spikes above this configured maximum (common with variable bitrate encoding), the broadcaster may be dropping packets or throttling the input stream this compounds the buffer underrun problem