---
title: Creating an Incident Manually
slug: zen-master/creating-an-incident-manually
docTags: 
createdAt: 2024-12-27T20:12:47.873Z
---

**To create an Incident:**

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In the main navigation, click **Zixi Edge Device/Broadcasters/Sources/Targets**.
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In the **History** section of the desired source or target, click  on the graph to select a specific time period.
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Click the **Open Incident** button.

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The **Open Incident** window is shown.

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In the **Add To** section, select whether this is a **New** incident, or if you are adding to an **Existing.**
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For an existing incident, in the **Incident** field, select the name of the incident to which you are adding this selection.
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For a new incident, in the **Incident Name** field, enter a name for the incident and select a **Root Cause **from the dropdown menu. The following options are available:

- **Server network** - the network where the Broadcaster resides.
- **Client network** - the network where the Target or Source resides.
- **Broadcaster** - indicates that although this is not a network related incident, a Broadcaster may be the root cause of the incident.
- **Performance** – the incident is related to performance issues.
- **Other** - the incident is related to other issues.
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Click **Save** and then click **Close** in the confirmation window.
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