Creating an Incident Manually

1min
To create an Incident:
1
In the main navigation, click Zixi Edge Device/Broadcasters/Sources/Targets.
2
In the History section of the desired source or target, click  on the graph to select a specific time period.
3
Click the Open Incident button.
﻿
The Open Incident window is shown.
﻿
4
In the Add To section, select whether this is a New incident, or if you are adding to an Existing.
5
For an existing incident, in the Incident field, select the name of the incident to which you are adding this selection.
6
For a new incident, in the Incident Name field, enter a name for the incident and select a Root Cause from the dropdown menu. The following options are available:
Server network - the network where the Broadcaster resides.
Client network - the network where the Target or Source resides.
Broadcaster - indicates that although this is not a network related incident, a Broadcaster may be the root cause of the incident.
Performance – the incident is related to performance issues.
Other - the incident is related to other issues.
7
Click Save and then click Close in the confirmation window.
﻿
Notes Pane
Multi-Viewers