--- title: Replacing Zixi Hardware in active cluster with Pinned Objects slug: troubleshooting/replacing-zixi-hardware-in-active-cluster-with-pinned-objects createdAt: 2025-11-21T17:43:14.076Z --- **Procedure to replace a Zixi Broadcaster (Hardware) in a active Broadcaster Cluster that has “Pinned” Sources, Channels and Targets.** ### Pre-Requisites Within reason, execute the following: - Remove as many of the services as possible off of the Zixi Broadcaster that is to be replaced. - Take note and copy all the network, naming and password information from the Broadcaster that is to be replaced. - Export the Configuration file - Go to the Settings Tab - Export - Export Configuration File ::Image[]{src="https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/WQXak-Oswxq2tlXwmcFt6-20251121-181850.png" size="76" width="1145" height="517" position="center" caption="Export configuration file - screenshot" alt="Export configuration file - screenshot" showCaption="true"} ### Install hardware - If there is room in the data center or specific rack location, install your replacement server. - Prewire the server with the appropriate NICs and available switch ports preset to mirror the port configs of the server to be replaced. - Load your preferred OS and Zixi Bx software, using the same version as on the server to be replaced. ### Instructions for ZEN Master - Login to ZEN Master **TARGETS** - Go to the ‘Target’ tab, filter targets by the name of the Broadcaster that is to be replaced. ![Filter by broadcaster - screenshot](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/wdh2Alx-G5MofNwKt8qsx-20251121-181743.png "Filter by broadcaster - screenshot") - Enter broadcaster name into Broadcaster name filter box ::Image[]{src="https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/8Zgh5njdhMefpcOfy0c-T-20251121-182045.png" size="60" width="573" height="158" position="center" caption="Broadcaster name filter - Screenshot" alt="Broadcaster name filter - Screenshot" showCaption="true"} - Check the box next to name to highlight all entries ![Screenshot with Name checkbox checked](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/mGS09SwjbNDfSgsFueiEt-20260204-224358.png "Screenshot with Name checkbox checked") - Disable all targets ![](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/TaTShqhLDU9ytcKV0rHbC-20260204-224943.png) - Repeat the above process in the following order for: - Channels, then - Sources ### Instructions for Server to be Removed - Export and save the configuration file form the current broadcaster - Go to the Settings tab in the Broadcaster User interface - Click the "Export" button ![Screenshot Export configuration file button](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/Ab_Qlg2xs9-e40-rD_e8C-20260204-225304.png "Screenshot Export configuration file button") - Power down and remove the server ### Instructions for New Server - Install New Server - If you were not able to prewire and configure the new server, at this point, wire in the server using the same cables that were previously used. - Install your OS - Install Zixi broadcaster software - Configure the Zixi broadcaster settings to mirror the settings of the previous server that has been removed from service - Copy/Transfer the saved config file from the previous machine - Import and load the saved configuration file - Go to the Settings tab in the new Broadcaster User Interface - Click the "Install" button and select the saved config file ![](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/zjUg4k1Z5luGUg1FGO6Ij-20260204-225326.png) ### Instructions in ZEN Master for restoring new server - In ZEN Master go to the page for the broadcaster - In the Broadcaster tab, locate the three dots/More Actions button and select "Config" from the drop-down menu ![Config option in drop down window screenshot](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/6YhI_3VouE2Ki7nKnLi0G-20260204-230144.png "Config option in drop down window screenshot") - Following the instructions on the Config window that pops up, copy and paste the Config into into the replacement broadcaster using the Broadcaster GUI - Wait for ZEN Master and the new broadcaster to establish a connection - this should take less than a minute. - Go to the "Details" tab on the broadcaster page - Install Agent Z ![Details page showing install agent z tab](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/U5p2Zzug14RNu2x2jmEGU-20260204-231518.png "Details page showing install agent z tab") - Once Agent Z is finished installing, click "Update Broadcaster Configuration" at the bottom of the details page ![Screenshot of Update broadcaster configuration buttton](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/b6fdug8cTStP1gMA5NaZc-20260204-231803.png "Screenshot of Update broadcaster configuration buttton") ### Bringing streams back online *We can now start to bring services back online, using the reverse of the disable procedure we performed at the start.* - Go to the **"Sources"** tab and filter Sources by broadcaster name - Check the "Name" box to select all of the sources pinned to this broadcaster - Click the "Enable" button - While monitoring in ZEN Master their connection status, wait until the alarms for all of the Sources clear (status goes from Red to Green) - Repeat the same process for all **"Channels"** pinned to the broadcaster - While monitoring in ZEN Master their connection status, wait until the alarms for all of the Channels clear - Repeat the same process for all **"Targets"** pinned to the broadcaster. - While monitoring in ZEN Master their connection status, wait until the alarms for all of the Targets clear - Validate that all Targets have reconnected via both ZEN Master Target tab **AND** the status indicators in the ‘Output’ tab of the direct Broadcaster GUI