---
title: General Troubleshooting
slug: troubleshooting/general-troubleshooting
createdAt: 2026-03-18T18:53:34.197Z
---

This section walks you through common issues step-by-step, helping you find and fix root causes quickly. 

For anything that can't be resolved quickly and requires Zixi assistance, escalation guidance is included, covering exactly what to provide when opening a case with Zixi Support.

- [CC Error Troubleshooting Guide](docId:41TzO6gnW6ZkBJ7eoBgpC) 
- [Missing Captions Troubleshooting Guide](docId\:gLK1y0aHsgILe8w_bUYPO) 
- [PCR Clock Drift Troubleshooting Guide](docId:1fY2-LxjIbTP5wkuThnkE) 
- [Timeout error Troubleshooting Guide](docId\:BxgUNlKZYi2URd-hyU3gz) 
- [VLC Issue Troubleshooting Guide](docId\:oRUrn5WhmTRzXFs3YrTzJ)