---
title: Broadcaster API error: timeout of 12000ms exceeded
slug: troubleshooting/broadcaster-api-error-timeout-of-12000ms-exceeded
docTags: 
createdAt: 2025-05-02T22:16:42.154Z
---

### ISSUE

Error "Broadcaster API error: timeout of 12000ms exceeded" displaying in ZEN Master and the data is not updating in the graphs during this error.

### CAUSE

There is a disruption or issue with your network and the broadcaster/ZEC has not been able to communicate with ZEN Master to provide a monitoring update.

### RESOLUTION

Once the network is connected and stable, the broadcaster/ZEC will update ZEN Master the next time it polls and the monitoring will resume and the error will clear.