---
title: Troubleshooting
slug: troubleshooting
createdAt: 2026-03-11T18:09:59.139Z
---

![Troubleshooting](https://api.archbee.com/api/optimize/mzxtTQEvCNIdUNgF2kuwJ/SkaT7kDx1AIW3WJSuf-Pj_troubleshooting.jpg)

In this section, you will find guides to help you understand errors and to help you diagnose and correct them.

## Topics

- [Best Practices](docId\:zRsQrKVOELv4kA51Ezc0U)
- [General Troubleshooting](docId:8G3vceiKZJsnPYLU1rQSH)
- [Broadcaster - Errors and Troubleshooting](docId\:HUi-CQDzF218zY6PB1o9W)
- [ZEN Master - Errors and Troubleshooting](docId\:CYHMfI_-M9ldX5aSfojSN)



### Escalating to Support after Troubleshooting

You can submit a support ticket in the Zixi Support Portal at [https://support.zixi.com](https://support.zixi.com).

**To submit a support ticket**:

1. Go to [https://support.zixi.com](https://support.zixi.com) and sign in with your email address and password. If this is your first visit, click **Not a member? Create your account** and register with the email address you use to contact Zixi Support. Accounts from the previous support site did not carry over.
2. Open the new case form at [https://support.zixi.com/contact-support](https://support.zixi.com/contact-support).
3. Fill in the case fields as needed, and then submit the form.

You can also raise a support ticket by emailing [support@zixi.com](mailto\:support@zixi.com).

Tickets raised before October 13, 2026 are not shown in the portal. For any of those, email [support@zixi.com](mailto\:support@zixi.com) and quote the ticket number.